Dominic Lewington
SENIOR DELIVERY EXECUTIVE · WORKFLOW & AI AUTOMATION EVANGELIST

I lead ServiceNow practices that turn vision & ambition into measurable customer outcomes.

An AI first delivery leader built for the ServiceNow partner ecosystem.

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PEOPLE LEADER
300+ crew
EXPERIENCED EXECUTIVE
20+ years
REVENUE BUILDER
100M+ ACV
MARGIN PROTECTOR
55%+ GM

About

A delivery leader built for the ServiceNow partner ecosystem.

I'm a senior delivery executive specialising in the ServiceNow partner channel. I help Elite, Premier and Specialist partners scale their practices, professionalise delivery, and turn implementation work into long-term customer value - leveraging AI to maximise margin

My remit typically spans P&L ownership, delivery operations, programme assurance, and the commercial relationship with ServiceNow. I run portfolios that mix flagship transformations with high-volume managed services across ITSM, ITOM, HRSD, CSM and SecOps.

I'm at my best when a partner needs to lift delivery quality without losing margin — building the practice, the playbooks, and the leaders that make it stick.

Experience

Two decades scaling ServiceNow partner practices.

  1. Vice President, EMEA

    2021 — Present

    NewRocket - Elite ServiceNow Partner

    • Own a £25M+ regional services P&L across multiple ServiceNow products, industries, and market segments.
    • Rebuilt the global delivery operating model — utilisation up 15pts+, escalations down 75%.
    • Co-led the Elite partner relationship with ServiceNow, including joint GTM and AI Now Assist plays.
    • Scaled the delivery org from 25 to 125+ consultants across UK, EU and India.
    P&LDeliveryPartner GTMNow AssistAI

  2. Director, Professional Service UK&I

    2017 — 2021

    Highmetric - Elite ServiceNow Partner

    • Stood up the practice from 0 to 70 certified ServiceNow consultants.
    • Delivered 60+ programs with 4.7+ CSAT.
    • Built the assurance and architecture council that became a partner-wide standard.
    • Achieved Elite status and three product line specialisations within 12 months.
    Practice buildAssuranceSpecialisations

  3. Practice Manager

    2009— 2017

    Column Technologies

    • Led flagship ITSM & ITOM transformations for FTSE 100 and Fortune 500 clients.
    • Introduced agile delivery and value-stream reporting across the ITSM & ITOM practice.
    • Lead the practice in transitioning from the BMC to ServiceNow partnership.
    TransformationPractice ManagementChange Management

Skills & capabilities

What I bring to a partner business.

Delivery Leadership

  • P&L ownership
  • Portfolio governance
  • Delivery operating model
  • Org design & scaling
  • Quality & assurance

ServiceNow Platform

  • ITSM
  • ITOM
  • HRSD
  • CSM
  • SecOps
  • GRC
  • Now Assist / GenAI
  • Platform architecture

Partner & Channel

  • ServiceNow co-sell & co-deliver
  • Specialisations
  • Partner enablement
  • Joint GTM
  • Customer Success motions

Commercial

  • Bids & solutioning
  • Pricing & margin
  • Contract negotiation
  • Risk management

Methodologies

  • NowCreate / SAFe
  • Agile & hybrid
  • Value realisation
  • Programme assurance

Tools

  • ServiceNow
  • Jira / ADO
  • Power BI
  • Smartsheet
  • Salesforce

Certifications

  • ServiceNow CIS — ITSM
  • ServiceNow CIS — HRSD
  • ServiceNow CSA
  • ITIL 4 Strategic Leader
  • SAFe Agilist
  • PMP

Contact

Let's talk about your delivery practice.

Open to senior delivery, customer success and practice leadership roles in the ServiceNow partner ecosystem — permanent, fractional or advisory.

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